Today’s communications service providers (CSPs) face increasing demands for higher quality services and better customer experience (CX). Telcos are capitalizing on these opportunities by leveraging the vast amounts of data collected over the years from their massive customer bases. This data is culled from a range of channels, such as:
devices
networks
mobile applications
geolocation
detailed customer profiles
service usage, and
billing data.
https://www.fieldengineer.com/....blogs/improving-oppo
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