Conversational AI refers to artificial intelligence systems, like chatbots and virtual assistants, that can interact with users in natural language. These systems use NLP, machine learning, and speech recognition to understand and respond to user queries, often in real time. Conversational AI improves customer engagement, provides instant support, and streamlines communication channels across retail and healthcare industries. With advances in machine learning, conversational AI is becoming more sophisticated, enabling companies to offer personalized interactions and improve user satisfaction through seamless, AI-driven conversations.
